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GT Bet - Allowed known addicted gambler to play

Ruling

Declined - If you choose to play with weakly licensed, or unlicensed, operators the protections they will offer against gambling addiction will be minimal. Our intervention won't change that.

Read our GT Bet Review.

Player's Complaint

In the past,I informed GT Bets that I was an addicted gambler and wanted to self exclude. They granted this request. A few months after that,I requested to reopen my account. They said no because they took my addiction seriously. Tonight,using my name and address,they allowed me to open a second account,deposit 825 and lose it. In talking to the reps before my deposits,they were aware of my other account that had been self excluded but still allowed me to play. After I lost all my money,i talked to a CSR that acknowledged that I had a prior account and had self excluded,but refused to return my money. Please help me get these funds back.

Read the casino review

2 Responses

User icon
thepogg
September 11, 2021

Hi HHS94Scots - welcome to ThePOGG.com!

Sadly there is nothing we can do to assist you in this instance. You have chosen to play with an unlicensed, illegal operator. There is no regulatory body overseeing GT Bets operation and no-one to set any rules for them to abide by. They decide what their responsible gambling policies will be and no intervention from a service such as ours is likely to change that.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of further help.

ThePOGG

User icon
hhs94scots
September 11, 2021

Understood. Will you be closing this claim out then?

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Agreement

HHS94Scots consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • GT Bets

September 10, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.