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Gunsbet - Restrict from playing but still accepting deposit

Ruling

Found for the Casino - This player was restricted when GunsBet Curacao regulator required the restriction of players from the Netherlands.

Player's Complaint

I deposit on this website and they let me play. Now i deposit and i am restricted of playing because i am from Netherlands. Thats why i could never win on this website and therefore they should return all my deposits. This is really unfair and i am going to Court if the casino still denies my rights. My first deposit was 12 november 2017. I have made total of 4616 euro deposit and always lost on this website. It felt like the casino never could let me win because I am from Netherlands. Now finally it doesn’t let me play and that seems the reason also I could never win. Refunding all my money please

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3 Responses

ThePOGG
April 9, 2018

Hi Johnsonn88 - welcome back!

I need you to clarify some details here. Are you saying that your country was ALWAYS restricted from play? Or are you saying there has been a change in rules recently and the casino has informed you that they will no longer be accepting players from the Netherlands?

Thanks,

ThePOGG

Johnsonn88
April 9, 2018

Hi ThePOGG, Thanks for coming back to this issue. I wasn’t restricted from playing before as I made deposits and played on this casino. However my country was disabled and I couldn’t find Netherlands under my profile name. Therefore I am sure they couldn’t and shouldn’t be letting me play. Also today after I deposit and asked them they told me I only could withdraw the latest deposit. Any deposits on this casino I made and played I had ZERO chance of winning. I knew there was something wrong and now it is confirmed from my side. They just disabled my account so I can not check my history deposits. I hope you can help me as I am being robbed of a lot of money here, Kind regards, [EDIT]

ThePOGG
April 16, 2018

Hi Johnsonn88,

I've now discussed this issue with the operator and their Curacao regulator. Unfortunately we cannot uphold your claim. Your account was blocked at the time it was because Gunsbet's Curacao regulator changed their license to require that they restricted players from the Netherlands. Prior to that point you were allowed to play because there was no restriction against accepting Dutch players. That being the case there's no reason to assume you would not have been paid had you won.

Sorry we cannot be of further help!

ThePOGG

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Johnsonn88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

April 9, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.