Hallmark - Incorrect use of terms and conditions
Found for the Player - Hallmark casino have enforced a term that is non-applicable to this deposit to justify non-payment of the player.
Read our Hallmark Casino Review.
Hello my name is [EDIT] on March 27 2019 I deposited $30 to my account to play with a giftcard I recieved from my boss and I came to believe my deposit went thru because I even recieved a deposit confirmation email i played it and recieved no winnings from it then on may 21 I deposited $50 into my account and just the same I recieved a deposit confirmation email as well..so I played it and won 500 .. so I requested my withdrawl but recieved an email stating I couldnt withdraw due to a dummy transaction that was made for $30 I stated that I thought it went thru and that I also recieved no notification notifying me of this issue so how was I suppose to know and the fact that I recieved confirmation deposit email led me to believe it went thru then . They asked for a statement of the funds but since it was a giftcard I had discarded it so they stated to just deposit the 30 and that they would honor my withdraw so I did and completed the process to withdrawl then when I recieved my funds i was only given 162 out of the 500 I asked why and stated due to the dummy transaction that I can only withdrawl that amount and to see the terms and conditions so I read over the terms and conditions carefully and I feel they dont apply to my situation for the reason that my $30 transaction attempt is totally separate from my $50 transaction that was confirmed and approved because in the terms it states that if the initial deposit attempt was not approved the casino would still pre authorize the amount and if not collected by 24hrs it would only be 2x maxcashout on the original deposit amount. But I did not recieve no winnings from that initial deposit . And the fact that my winnings are from a $50 confirmed and approved transaction therefore these terms do not apply . I was told they would honor my full withdraw if i just deposited the $30 from the dummy transaction cause I didnt realize it didnt go thru at the time and was not notified and was told it was totally separate as well .. I would like to get this matter resolved and my full amount of what is owed to me to my account . Thank you.
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