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Happy Hugo – Self exclusion and jurisdiction

Ruling

Found for the Casino - Self-exclusions at Curacao license gambling operators do not carry over to other properties on the license.

Read our Happy Hugo Casino Review.

Player's Complaint

I was self excluded last 2018 at Viggoslots for gambling addiction and jurisdiction. Even now i cannot access the site and says site is blocked due to jurisdiction but then i relapsed and signed up at happyhugo without knowing they are from the same company. Since i was not in proper mental state j keep depositing and losing. They will not refund due to self exclusion. They dont have proper responsible gaming limit and will not recognize jurisdiction law.

Read the casino review

3 Responses

ThePOGG
Dec 28, 2019

Hi babyshopph,

This is the 3rd complaint you have submitted against a Curacao licensed property where you are seeking losses refunded because you have self-excluded with a different Curacao licensed property. As we have repeatedly explained to you, self-exclusions under the Curacao licensing system only apply to the property they are requested at.

I would also suggest that you may benefit from our free Responsible Gambling app BetBlocker. This app will allow you to restrict your internet capable devices from accessing over 6.9k gambling websites, including both Happy Hugo and Viggoslots.

Sorry we cannot be of further assistance.

ThePOGG

Babyshopph
Dec 29, 2019

Happy Hugo and Viggo Slots are under the same company Danguad and Mountberg

ThePOGG
Jan 03, 2020

Hi Babyshopph,

That makes no difference. As I've repeatedly explained to you, self-exclusions at Curacao licensed properties only apply to the property they are requested at. These casinos are 'white labels'. The license is bought from a central company but player databases are not shared with the other companies renting in the license.

ThePOGG

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Agreement

babyshopph consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Happy Hugo
  • Curacao eGaming
  • Danguad Limited

December 28, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.