Harry casino - Confiscation of Winnings and closing of account

Ruling

Found for the Casino - The player admits that they exceeded the maximum bet allowed in the bonus. As such there is no case to argue for the return of winnings generated while in violation of bonus terms.

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Player's Complaint

Hi,

I have been playing at Harry casino for a little over a month, on the 5/11/13 i was playing on various slot machines @ a bet of 50GBP per spin when I won £13500.

I proceeded to make a withdrawal of £3500 to my Neteller account. The casino asked that I send my documents to them which I did straight away.

My docs were approved and then all my deposits were returned (£300) and winnings confiscated because I broke the casinos 25% max bet rule below;

Your original Neteller deposits have been refunded to your account today. Your winnings had been confiscated as you had not abided by our 25% bonus rule:

• You are not permitted to place bets of 25% or more of your total balance via a single game round, when completing wagering towards a bonus. Players deemed to be adopting such a strategy could potentially be excluded from receiving bonuses in the future. If bonus balance is £20 or less, the max bet is £5.
• Bonuses are to be enjoyed as an extension of a guest's playing experience, and should be enjoyed as such. HarryCasino reserves the right to review any guest account after two months of play to ensure game play is within these generally accepted guidelines. Those found to be abusing bonuses will be welcome to continue playing, but will not be eligible for further bonuses.

As you can see and upon checking the website the term actually says if you break the rule you could be excluded from future bonuses, it does not say confiscation of winnings?

My account was then locked and I had a livechat conversation where again I was told I had breach the 25% rule and I explained again that it does not say anything about confiscation of winnings in this term that is quoted. My case was then forwarded to the "relevant department".

I then received another email saying

We have decided to close your account permanently, because you have violated our terms and conditions regarding bonuses:

2.6. Bonuses/Freespins at HarryCasino can only be received ONCE per person/account, family, household, address, e-mail address, credit card number, IP addresses and environments where computers are shared (university, fraternity, school, public library, workplace, etc.). HarryCasino reserves the right to close your account and confiscate any existing funds if evidence of abuse/fraud is found.

So once I challenged the initial reason for confiscation of my winnings which is not valid at all I was sent the above saying all sorts of things that are irrelevant to me anyway so I would appreciate your help on this if you could mediate as now I am they are not budging on their stance.

I have the livechat transcript and all the emails between myself and casino if you need to see them too?

Please help,

[EDIT]

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