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Hejgo - Don’t withdrawals

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Hejgo Casino Review.

Player's Complaint

The kvc was terrible thanks my documents ok and I make a withdrawal over 1500 euro. Support said 48h than they send my money after 48h they said 72 hour , after 72h they said for my security it goes longer don’t know when , [EDIT]

Read the casino review

8 Responses

User icon
thepogg
October 28, 2021

Hi dutsche - welcome to ThePOGG.com!

When did you first place this withdrawal?

Thanks,

ThePOGG

User icon
dutsche
October 28, 2021

On Sunday

User icon
dutsche
October 29, 2021

Now is day 5 and there is nothing happens

User icon
thepogg
October 29, 2021

Hi dutsche,

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 12th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
dutsche
October 31, 2021

Now is day 8 and I get no answer , it is already possible to cancel the pending withdrawals nothing happens. Normally it goes 1-3 days maximum

User icon
thepogg
November 13, 2021

Hi dutsche,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
November 20, 2021

Hi dutsche,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
November 27, 2021

Hi dutsche,

If we haven't heard from you by Friday the 10th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

dutsche consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Hejgo
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 28, 2021

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