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Hejgo - Withdrawal pending too long
Ruling
Resolved - Both the submitting complainant and Hejgo Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Hejgo Casino Review.
Player's Complaint
I have won 10.000€ in Crazy Time on the second of November 2021. It took a little bit to verify my account. On the 3rd of November I requested the withdrawal, which has been processed on 5th of November 2021 (5.000€ because of their terms : max. 5000€/day withdrawal)
So I did a new request for 4.475€ I have on my Hejgo balance on 6th of November 2021.
Their terms say: It could take up to 3 days to accept a withdrawal request in special cases.
Now I am waiting for almost 10 days and they don’t accept my withdrawal request. Everytime I ask the support, they say :“please be kindly to wait longer“
What she’ll I do?
I hope you can help me to get my money.
3 Responses
EAPogbaa
November 17, 2021
Dear „ThePogg-Team“,
I‘ve just got the money😊
Thankyou for your great and important work.
Sincerely
Til🙃
thepogg
November 18, 2021
Hi EAPogbaa,
Thanks for letting us know - it is appreciated :)
ThePOGG
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Agreement
EAPogbaa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
November 15, 2021
The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.
Hi EAPogbaa - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 27th of November let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG