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Hejgo - Withdrawal pending too long

Ruling

Resolved - Both the submitting complainant and Hejgo Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Hejgo Casino Review.

Player's Complaint

I have won 10.000€ in Crazy Time on the second of November 2021. It took a little bit to verify my account. On the 3rd of November I requested the withdrawal, which has been processed on 5th of November 2021 (5.000€ because of their terms : max. 5000€/day withdrawal)

So I did a new request for 4.475€ I have on my Hejgo balance on 6th of November 2021.

Their terms say: It could take up to 3 days to accept a withdrawal request in special cases.

Now I am waiting for almost 10 days and they don’t accept my withdrawal request. Everytime I ask the support, they say :“please be kindly to wait longer“

What she’ll I do?

I hope you can help me to get my money.

Read the casino review

3 Responses

User icon
thepogg
November 16, 2021

Hi EAPogbaa - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 27th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
EAPogbaa
November 17, 2021

Dear „ThePogg-Team“,

I‘ve just got the money😊

Thankyou for your great and important work.

Sincerely

Til🙃

User icon
thepogg
November 18, 2021

Hi EAPogbaa,

Thanks for letting us know - it is appreciated :)

ThePOGG

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EAPogbaa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 15, 2021

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