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Hello – Confiscate my money

Ruling

Resolved - The submitting player has become unresponsive to our repeated requests for further information about their complaint. As such we assume they've resolved this issue on their own.

Read our Hello Casino Review.

Player's Complaint

Dear [EDIT],

Your account has been found to be in breach of clause 7 (vi) of our Promotional Terms and Conditions:

7 (vi) The maximum bet allowed while the Welcome Bonus is in play is €5.  Should You bet higher than this while the Welcome bonus is in play, the Casino reserves the right to confiscate all winnings.

Therefore, your withdrawal has been cancelled, your winnings have been confiscated and your deposit of €85 has been returned to your gaming account.

Regards

Accounts Team

Read the casino review

4 Responses

ThePOGG
Mar 11, 2019

Hi belet - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before we go any further - your complaint submission is simply an email from the operator in question. I'm assuming you are looking to contest their grounds for refusing payment? If so I need to ask, did you bet more than €5 on a single round of play before completing the wagering requirement for the bonus you claimed?

Thanks,

ThePOGG

ThePOGG
Mar 18, 2019

Hi belet,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Mar 25, 2019

Hi belet,

I'm following-up on the above again?

Thanks,

ThePOGG

ThePOGG
Apr 02, 2019

Hi belat,

If we haven't heard from you by Friday the 12th of April I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

belet consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Hello
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

March 10, 2019