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High Roller - Withdraw to not existend Creditcard

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our HighRoller Casino Review.

Player's Complaint

After winning the 1000€ i wanted to withdraw the funds to my Bank Account. What happened here is that Highroller Declined sending the Money to my Bank Account instead they insited to transfer the Money back to my CreditCard were i Deposit with the money. I told Highroller that it is not Possible to Withdraw to my CreditCard since it is Monese Bank and Monese Bank dont allow this. They forced me to use the method Creditcard and i got the Information of the Bank that i cannot receive the Money in that form. Ive tried to contact highroller now several times everytime they told me i get informations from the accountants since 1 week.But till now nothign happend. Also i didnt get any money and the Bank is giving me no information at all about the 1000€ fundet to the mastercard i used. They only told me that Highroller has to start an Chargeback. But for sure i dont want to wait longer than now 2 weeks to get infos / money back.

Read the casino review

5 Responses

ThePOGG
March 9, 2020

Hi alucui - welcome to ThePOGG.com!

As we are the ADR for the MT Secure Trade license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

alucui
March 11, 2020

If im right no answer right? :) They Promised me everyday to answering me back. And still since 3 weeks nothing.

ThePOGG
April 25, 2020

Hi alucui,

The team at High Roller casino are currently trying to locate your payment via your bank and are waiting for your bank to respond.

They have tried to contact you via the phone number provided on your account but the number is responding as unreachable. Can you please contact the operator to provide a valid phone number?

Thanks,

ThePOGG

ThePOGG
May 12, 2020

Hi alucui,

Have you contacted the operator?

Thanks,

ThePOGG

ThePOGG
May 19, 2020

Hi alucui,

If we haven't heard from you by Friday the 29th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

alucui consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • High Roller
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

March 9, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.