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Hippodrome – confiscate winnings

Ruling

Found for the Player - While Hippodrome casino have responded to this complaint they've made clear that they will not discuss complaints with this service.

Read our Hippodrome Casino Review.

Player's Complaint

I joined Hippodrome using a 30 free spins promotion on Reel Spinner. I won a little and played bringing my balance to just over £100, I played for about 5/6 days staying around the £100 mark until I played Fish party, I wasnt doing too great however I got to the bonus winning 10 free spins. 9 spins played and I didnt win a penny, howver on the final spin I won £1,444! I played on and my balance went to £1200 and I decided to stop there. The next morning I tried to log in and my account and it was blocked,I thought okay as many online casinos they require ID after a certian time so I sent my driving licence. I heard nothing for 2 days, I contacted them and they said it was passed to the 'operations team'and will get back to me. Then I recieved an email stating my account is fully closed, wont re-open and they cant tell me why "its a managenment2 decsion. If I have broken any rules and they can tell me I will accept it but all I done was play slots at 60p a spin win a fair amount and provided my government issued driving licence? How can I not even get a simple explination as to why my fair winnings have been taken from me?

Read the casino review

4 Responses

ThePOGG
Jan 31, 2018

Hi jaldengirl - welcome to ThePOGG.com!

Before we go any further I need to make you aware of the fact that you've chosen to play with a group that are routinely non-responsive to player complaints submitted to this service. As such it's unlikely we'll be able to do anything to help you. Nevertheless, I will try to contact the operator and see what we can find out for you.

Thanks,

ThePOGG

jaldengirl
Jan 31, 2018

Yeah no problem, I have researched their tactics! Any help is appreciated.

Thanks

ThePOGG
Feb 21, 2018

Hi jaldengirl,

Hippodrome casino have informed us that they won't discuss this issue with us but that you have already escalated the issue to their ADR eCOGRA?

Thanks,

ThePOGG

ThePOGG
Feb 28, 2018

Hi jaldengirl,

If you haven't already submitted your complaint to eCOGRA, this should be your next course of action.

Sorry we couldn't be of more help!

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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