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Hippodrome - non payment of winnings


Resolved - The submitting complainant has informed us that this issue has been resolved. Hippodrome were non-cooperative with our efforts.

Read our Hippodrome Casino Review.

Player's Complaint

I won £12,614.92 back in October 2019 on the slot Immortal Romance, I didn't break any of the terms of the casino. I have sent them everything they have asked for but they are just ignoring me and not paying my winnings to me. I have spoken to a lawyer who has said he can retrieve my winnings through the courts and will add his costs on to Hippodrome but I would rather resolve this without a time consuming court case. They have no reason whatsoever not to pay my winnings to me so I wondered if you might be able to speak with them before I go ahead with the court action?

Read the casino review

4 Responses

User icon
March 5, 2020

Hi chazzer - welcome to!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
April 7, 2020

Hi chazzer,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, eCogra. Alternatively, if you wished to consider legal action our understanding is that offer a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.


User icon
April 8, 2020

Hi Pogg,

Thank you for trying to help. I have in fact now received my money. I made the decision to make a claim through the courts and as soon as I started the process they paid me my money. I think they were obviously just trying to keep it in the hope I wouldn't peruse it. I will never be playing in a Betway or Hippodrome casino ever again.

User icon
April 10, 2020

Hi Chazzer,

Thanks for letting us know - it is appreciated!


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Chazzer consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Hippodrome
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Betway Limited

March 5, 2020

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