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Hippodrome - not paying


Resolved - Hippodrome casino had paid this player weeks before this complaint was submitted. As the player has not responded to us we can only assume that they submitted the complaint in error.

Player's Complaint

I am having problems with Hippodrome Casino. I won 3553 euro in June. I sent them certified docs they asked me for 3 times. In July I was told they could not find the information on the notary I used. I sent them all the information on the notary: company name, address, telephone, fax and email address. I sent that info on the 22nd of July. They responded:

"We can confirm that our Operations Team is hard at work ensuring that you withdrawal is paid to you soon, with the highest level of urgency. This is to ensure that the safety and security of any payments made to you is safe and correct.

We kindly ask for your patience and co-operation regarding the matter, as your withdrawal of £3,533.50 will be paid to your NETeller shortly."

I sent more emails that they avoided. 3 weeks ago they sent me the following :

Dear [EDIT],

Account: [EDIT]

I hope all is well with you.

The notary calls have been unsuccessful so far - rest assured though that I am constantly trying to get an update.

I will let you know as soon as everything is confirmed

I apologise for any inconvenience.

How is this possible that they have been unable to reach the notary either by phone, fax or email for 2 months??? I feel this is just a ploy not to pay me.

now they are ignoring me!

Read the casino review

4 Responses

User icon
October 2, 2013

Hey 23c3Leim – thanks for getting in contact,

I’ll get in contact with Hippodrome casino and see what I can find out. I’ll get back to you as soon as I know more.


User icon
October 2, 2013

Hi 23c3Leim,

Just to inform you that I have now heard back from Hippodrome casino and we are now looking into the issue for you.

Could you email me the details for the Notary? If you are comfortable with it and still have the ID on file it would be great if you could forward a scan on as well. My intention here would be to try and confirm the authenticity of the documents with the Notary myself. My email address is [email protected]

Thanks for your patience.


User icon
October 2, 2013

Apologies 23cLeim,

Due to some substantial server issues we lost some content and this is me replacing the lost content.

I have heard back from Hippodrome in the meantime, and they inform me that they did manage to get in contact with the notary and paid your Neteller account a couple of weeks before this complaint was submitted. Could you check your account and confirm this for me?



User icon
October 14, 2013

Hi 23cLeim,

As I've not heard back from you I'm going to assume that this issue has been resolved. If it has not you can feel free to get back in contact.



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23cLeim consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 2, 2013

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