Hippodrome - not paying

Ruling

Resolved - Hippodrome casino had paid this player weeks before this complaint was submitted. As the player has not responded to us we can only assume that they submitted the complaint in error.

Player's Complaint

I am having problems with Hippodrome Casino. I won 3553 euro in June. I sent them certified docs they asked me for 3 times. In July I was told they could not find the information on the notary I used. I sent them all the information on the notary: company name, address, telephone, fax and email address. I sent that info on the 22nd of July. They responded:

"We can confirm that our Operations Team is hard at work ensuring that you withdrawal is paid to you soon, with the highest level of urgency. This is to ensure that the safety and security of any payments made to you is safe and correct.

We kindly ask for your patience and co-operation regarding the matter, as your withdrawal of £3,533.50 will be paid to your NETeller shortly."

I sent more emails that they avoided. 3 weeks ago they sent me the following :

Dear [EDIT],

Account: [EDIT]

I hope all is well with you.

The notary calls have been unsuccessful so far - rest assured though that I am constantly trying to get an update.

I will let you know as soon as everything is confirmed

I apologise for any inconvenience.

How is this possible that they have been unable to reach the notary either by phone, fax or email for 2 months??? I feel this is just a ploy not to pay me.

now they are ignoring me!

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