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Hippodrome - verification

Ruling

Found for the Player - As has become standard for this group of operators, Hippodrome have chosen not to discuss this complaint with our service.

Read our Hippodrome Casino Review.

Player's Complaint

I won £1612.50 on the 11th September, which was all fine they then requested KYC documents which was no problem sent this then they approved those documents.

They then asked for a bank statement showing the deposits which I sent then approved this then nothing until I emailed again to be told they wanted a statement from when i opened the account to October. Which I provide even though i had sensitive information on there. Its now been nearly a MONTH. No update no winnings. Im becoming very impatient with the lack of communication they have provide, I just want to be paid my money!.

Read the casino review

2 Responses

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ThePOGG
November 29, 2019

Hi tasgreen420 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
December 3, 2019

Hi tasgreen420,

Unfortunately Hippodrome Casino have informed us that they will not discuss this complaint with our service.

All we can suggest at this is that you contact the operator's ADR eCORA. Alternatively, if you wish to consider legal action you could contact GreenTableLegal.com who we understand offer a no win, no fee service that specialises on the remote gambling market.

Sorry we could not be of more help!

ThePOGG

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Agreement

TasGreen420 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Hippodrome
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Betway Limited

November 29, 2019

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