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Hopa – Not paying refund

Ruling

Resolved - A deposit return issue has been resolved and Hopa Casino inform us this player has been paid. The player is non-responsive so we assume they're happy.

Read our Hopa Casino Review.

Player's Complaint

I opened an account last Sunday. I didn’t receive what was advertised. Moments later I immediately asked for my deposit back. Then asked for documents the next day. Provided immediately. Asked when get money back told 3-5 days. Yesterday was told after the 5 days to check docs could be up to another 5 days! So I’m looking at over two weeks. Read bad reviews about this happening a lot with this company. Gambling commission uk are aware of this too I’ve contacted them

Read the casino review

4 Responses

ThePOGG
Jan 17, 2019

Hi burto1 - welcome to ThePOGG.com!

While I understand your frustration, I really doubt that posting a complaint here is going to help you. By the time we process your complaint and have contacted the operator in all likelihood this issue will have been resolved.

Let us know if this is still a live issue.

Thanks,

ThePOGG

ThePOGG
Jan 25, 2019

Hi burto1,

I'm following-up on the above - is this still a live issue?

Thanks,

ThePOGG

ThePOGG
Feb 05, 2019

Hi burto1,

I'm following-up again?

Thanks,

ThePOGG

ThePOGG
Feb 13, 2019

Hi burto1,

If we haven't heard from you by Friday the 22nd of February I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

burto1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Hopa
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

January 11, 2019