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Hopa – Not paying refund


Resolved - A deposit return issue has been resolved and Hopa Casino inform us this player has been paid. The player is non-responsive so we assume they're happy.

Read our Hopa Casino Review.

Player's Complaint

I opened an account last Sunday. I didn’t receive what was advertised. Moments later I immediately asked for my deposit back. Then asked for documents the next day. Provided immediately. Asked when get money back told 3-5 days. Yesterday was told after the 5 days to check docs could be up to another 5 days! So I’m looking at over two weeks. Read bad reviews about this happening a lot with this company. Gambling commission uk are aware of this too I’ve contacted them

Read the casino review

4 Responses

Jan 17, 2019

Hi burto1 - welcome to ThePOGG.com!

While I understand your frustration, I really doubt that posting a complaint here is going to help you. By the time we process your complaint and have contacted the operator in all likelihood this issue will have been resolved.

Let us know if this is still a live issue.



Jan 25, 2019

Hi burto1,

I'm following-up on the above - is this still a live issue?



Feb 05, 2019

Hi burto1,

I'm following-up again?



Feb 13, 2019

Hi burto1,

If we haven't heard from you by Friday the 22nd of February I'll assume you've received your funds and close this complaint.



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burto1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Hopa
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

January 11, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.