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Hopa - problem with deposit withdraw

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Hopa Casino Review.

Player's Complaint

Hello,I put two deposit on hopa.com 399euros and 200 euros

I bet after that and win 433 euros and I requested withdraw for 1032 euros on 5.5.2020. around 18 days that was on pending... and on 22.5.2020. they notify me that they will close my account and cancel all my winnings, and that they will reverse my all deposits in full. today 26.5.2020. they send me on my skrill account only second deposit of 200 euros... this first deposit of 399 they didnt return and told me that they wont return.

I have screenshot and all evidence of this even I have their mails and messages on live chat where you can see that they are lieing and scamming, they change story 10 times in 2 days. so please help me

Read the casino review

3 Responses

ThePOGG
May 26, 2020

Hi peki55 - welcome to ThePOGG.com!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

What reason has the operator given for non-payment?

Thanks,

ThePOGG

ThePOGG
June 2, 2020

Hi peki55,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
June 9, 2020

Hi peki55,

If we haven't heard from you by Friday the 19th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

peki55 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Hopa
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

May 26, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.