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Hotline Casino - My account was blocked

Ruling

Found for the Player - Despite our repeated efforts to contact Hotline Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Hotline Casino Review.

Player's Complaint

Hello, I played at the casino HotLine and I wanted to get verified. On October 7, I received a letter saying my account was blocked. My $422 money has also been blocked.

In the letter, the casino employee refers to the rule:

Paragraph 2.2 of the Terms and Conditions: 2.2 You may only have one Account. Only one Account is allowed at one address, IP, from one computer. If you try to create more than one Account, all accounts you open will be blocked or closed, and rates will be canceled.

I have carefully reviewed the terms and conditions of Hot Line Casino. I understand that they can block accounts for various violations. Hot Line Casino indicated that I violated clause 2.2. I didn't break that rule. I don't have a second account, no one used my IP. Also casino have to provide evidence of violation of the rules. Charges without grounds are illegal in any country. I do not want to create a big conflict, I ask the casino to return my $422 and leave my account close. I still don't want to play in this casino anymore, because I'm disappointed with their actions.

Read the casino review

3 Responses

ThePOGG
November 12, 2020

Hi splavslav - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

SplavSlav
December 3, 2020

Hi. Do you have any news about the complaint?

ThePOGG
December 13, 2020

Hi SplavSlav,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

SplavSlav consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Hotline
  • Curacao eGaming
  • Limesco Limited

November 12, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.