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House of Jack - Unable to log into my account

Ruling

Resolved - House of Jack Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our House of Jack Casino Review.

Player's Complaint

I’ve been playing with HOJ for some time now but recently my bank put a hold on my account due to suspicious transactions. After I think about 2 weeks they cleared it and unlocked my account but since this time I have not been able to log into my HOJ account. I have sent 8 emails and still haven’t got any answers. I’d like to know what’s happened and my current balance so I can withdraw it and move on.

Read the casino review

4 Responses

ThePOGG
January 3, 2020

Hi manicmango666 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
January 14, 2020

Hi manicmango666,

House of Jack have informed us that your balance has been returned to you. Can you confirm receipt?

Thanks,

ThePOGG

ThePOGG
January 21, 2020

Hi manicmango666,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
January 28, 2020

Hi manicmango666,

If we have not heard from you by Friday the 7th of February I'll assume you have received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

ManicMango666 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • House of Jack

January 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.