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Hyper Casino - Refusal of payment


Resolved - Both the submitting complainant and Hyper Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Hyper Casino Review.

Player's Complaint

20k GBP are being withheld on Hyper Casino pending a request for third party bank statements because I received some transfers from friends on Much Better while depositing across 3 brands owned by L&L Europe Ltd:

All British Casino

Yako Casino

Hyper Casino

- I have submitted full KYC that I can provide for myself, but for obvious reasons I do not have access to third party bank statements

- I always had sufficient balance in my bank account to fund the deposits I made and the majority of funds deposited originated directly from my bank account and never interfered with the transfers received on Much Better. I just used the funds that were already available in my Much Better account, because that is what the e-wallet is for

- None of the funds on Hyper Casino where I am trying to withdraw are related to the transfers from third partied where bank statements are requested


Read the casino review

3 Responses

User icon
February 8, 2022

Hi Gugololo - welcome to

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the L&L Europe license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Is it fair to assume that this is you [EDIT]?

You are being required to engage with a Source of Wealth check. If the payment account you have used to fund your casino accounts has been funded by a 3rd party, you need to demonstrate why you received these funds and provide evidence that the funds are legitimately yours, rather than funds being put into play for a 3rd party. Why did you receive these funds from this friend?



User icon
February 19, 2022

Hi Gugololo,

I'm following-up on the above?



User icon
February 26, 2022

Hi Gugololo,

If we haven't heard from you by Friday the 12th of March I'll assume you no longer need our assistance and close this complaint.



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Gugololo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Hyper Casino
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • L&L Europe Ltd

February 7, 2022

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