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Ice36 - delayed payment

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Ice36 Casino Review.

Player's Complaint

Made a deposit of £30, played for a while then withdrew £70. Next day deposited total of £100, played for a while and then tried to withdraw £140, asked for proof of ID which i uploaded and they said would be processed in 12 hours if not to contact them. However after 12 hours i hadn’t heard anything so attempted to contact them through live chat and after three days still haven’t received a response. I also sent an email to them, but it keeps getting returned. So now i’m unable to contact them and not sure what to do now? Thanks

Read the casino review

3 Responses

User icon
thepogg
April 28, 2022

Hi hayl90 - welcome to ThePOGG.com!

Have you tried contacting the operator's email support?

Thanks,

ThePOGG

User icon
thepogg
May 7, 2022

Hi hayl90,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
May 14, 2022

Hi hayl90,

If we haven't heard from you by Friday the 27th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

hayl90 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ice36
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Skill on Net Ltd

April 27, 2022

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