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Ice365 – Customer well being


Found for the Casino - Verification checks at point of registration are conducted electroically for differing reasons than ID checks at point of withdrawal.

Read our Ice36 Casino Review.

Player's Complaint

I opened account with ice365 on Friday evening, they never asked me for verification documents before I deposited in the space of 1 hour they allowed 22 deposit transactions totalling £2573.00 I had no idea how much it was getting upto I didn't think for second anyone could be allowed to do that without one piece of identity documents being provided, then 3 days ago I tried to withdraw my last £50 and they wouldn't allow it demanded I sent documents which I did do still no refund I hope it isnt legal they allowed all them deposits without verification.

Read the casino review

1 Response

Jan 19, 2021

Hi toro1888 - welcome to!

Verification at registration is generally conducted electronically via digital databases.

All we can suggest is that you comply with the document requests.



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toro1888 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ice36
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Skill on Net Ltd

January 19, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.