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Ignition - Bitcoin Deposit

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Ignition Casino Review.

Player's Complaint

I made a Bitcoin deposit on 12/10/19 and its been a week and I have not received my money. I spoke to several customer service employees who gave me several different answers but have yet to resolve the issue. I have a copy from Blockchain showing the transaction as completed. It is so frustrating that I cannot get my money.

Read the casino review

4 Responses

User icon
ThePOGG
December 18, 2019

Hi onlineplayer - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 3rd of January let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
January 3, 2020

Hi onlineplayer,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
January 10, 2020

Hi onlineplayer,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
January 17, 2020

Hi onlineplayer,

If we have not heard from you by Friday the 24th of January I will assume that you have resolved your issue and no longer require our assistance.

Thanks,

ThePOGG

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Agreement

onlineplayer consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ignition
  • Kahnawake Gaming Commission

December 18, 2019

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.