Ignition - Capital One Decline
Resolved - Ignition Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Ignition Casino Review.
I had been a customer there since 2016 and Bodog before that. On Sept 9th 2021, my first deposit of $50 was declined by my credit card company. I called the credit card company and they said they would release the money. I called support at Ignition and they said the $50 charge did not go through and to try again. I then made 4 deposits over the next two days. When I tried to get my $50 back from my credit card company, Ignitions response was that the $50 charge did go through. Not only did my credit card company deny me the $50 Ignition also took $50 from my account and then closed my account. I have spent several days being mocked and ridiculed by their support team and still they claim my account is enabled and I can log in. But I have tired on 4 different browsers while chatting with support and it still says my account is disabled. I have copies of the running bank ledger, letter from Capital one, emails, screen shots, I have saved it all. I thought that was the worst part of it but then I get an email from Bodog yesterday saying someone is trying to change my personal information on my account and was it me. I immediately sent them an email saying no it was not me. This morning I get an email from them saying its nothing to worry about, of course I responded angrily to them, (what the fuck) is wrong with your security team if you are not going to look into this?
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