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Ignition - Casino Refused to Cancel Uncashable Check

Ruling

Resolved - An issue with an uncashable cheque has been resolved and Ignition Casino have no paid this player in full. We consider this issue resolved.

Read our Ignition Casino Review.

Player's Complaint

I cashed out and requested a check by courier as I didn't have a bitcoin account at the time of cashing out. I also wasn't aware that it was illegal to cash an international online gambling check in the U.S. I asked them to cancel the check, they asked for a scan of the check with bank stamp, I provided that and an e-mail from a manager at my bank explaining why it was not able to be cashed. They asked for the same information twice, and told me to make another bank account and try there. I explained it was not legal to cash this check in the U.S. and they sent the same cookie-cutter request for information. Obviously if my bank stamped the check and I have it, it did not go through. Today they told me they needed the check to be stamped "rejected" or something to that amount, and I needed a formal letter from the bank telling my why it was rejected. This process has been going on for well over a month, as the check was returned on Nov 6 of 2017. I got fed up and don't know where else to turn. I simply want them to cancel the check, I'll pay the $40 stop payment fee, and I just want it to be credited to my account so I can take it out in bitcoin. This has caused financial hardship as I thought I had the cash, and used it to pay bills, then my account went negative. Any help would be greatly appreciated. The check is not stamped with anything other than the bank's deposit stamp, which again, I would not have if it wasn't returned. It is on a national "Do not Transact" list due to it being an international online gambling check. Please let me know if you are able to help. Thank you so much, [EDIT].

Read the casino review

5 Responses

User icon
ThePOGG
December 29, 2017

Hi hashash128 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
January 5, 2018

Hi hashash128,

I've spoken to the operator and they've asked us to pass on their apologies. There has been some issues at their end and this problem was not managed in the manner it should have been.

They inform me that they've cancelled the cheque, the fund have been returned to your account and the withdrawal fee has been waive. Could you check your account and confirm this for me?

Thanks,

ThePOGG

User icon
ThePOGG
January 15, 2018

Hi hashash128,

Can you confirm the above?

Thanks,

ThePOGG

User icon
hashash128
January 15, 2018

Sorry about that, I replied to the E-mail but not on here. Yes, that is correct, it was worked out thanks to you guys. I really appreciate it! Thanks so much!

User icon
ThePOGG
January 17, 2018

Hi hashash128,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

hashash128 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 29, 2017

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.