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Ignition - Deposit Not Credited

Ruling

Resolved - This player has become non-responsive to our repeated requests for an update. As such we assume they have managed to resolve their issue without our help.

Read our Ignition Casino Review.

Player's Complaint

I made a $50 credit card deposit on 11/08/2019 for $50 usd. The deposit on ignition said failed, but when I checked my bank account it was deducted. I spoke with there customer service and they said it was on pending and would go through. I looked at my bank account and it did show only pending.

Then on 11/11/2019 I checked my bank account again to see if the purchase had fallen off and the $50 was back in my account, but it had instead changed from pending to a completed purchase. I then contacted them again add sent in my bank statements showing the purchase, but was told I would still see the money back in my account and it showed it not going through still on there end. I still to this day am missing $50 and my bank still shows the transaction as a completed purchase. The casino still won't credit my account the $50 and I'm getting very frustrated with them as I've shown proof , but still nothing. I don't know why there being like this to me as I'm a titanium player which is the second highest level and deposit thousands of dollars a month into there casino.

Any help on this would be greatly appreciated.

Thank You,

[EDIT]

Read the casino review

5 Responses

User icon
ThePOGG
November 15, 2019

Hi atrainvt - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 29th of November let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
atrainvt
November 18, 2019

Understood. Thank you for everything you guys and gals do!

User icon
ThePOGG
November 29, 2019

Hi atrainvt,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
December 6, 2019

HI atrainvt,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 12, 2019

Hi atrainvt,

If we have not heard from you by Friday the 20th of December I'll assume you no longer require our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

atrainvt consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ignition
  • Kahnawake Gaming Commission

November 15, 2019

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.