iNetBet - Casino not adhering to their own rules and regulations
Found for the Player - iNetBet are refusing to payout based on No Deposit Bonus terms that cannot reasonably be applied to the cashback that was claimed.
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I won on a 10 percent cash back or reload bonus. The bonus is associated with a player's cash deposit and is meant to be claimed after account goes to 0. It is promoted and advertised in the casino's promotion section to give the player another chance to win and of course has betting and rollover requirements. There are 3 descriptives as far as the status of a withdrawal which are 1 Pending 2 Processed and 3 Rejected. My 1st part of this complaint is that the casino didn't use proper protocol when in disagreement with my cashout amount. The Rejected status is self-explanatory and I believe should have been used when my withdrawal wasn't approved. I believe the funds should have remained in the account pending a mutual agreement or arbitration. Instead, they changed the amount themselves and since I requested a bankwire, I couldn't stop the process. It makes it look like I accepted the payment, the same as if somebody cashes a check and can't dispute the amount after the fact. The 2nd part of this complaint, is exactly that, being the withdrawal amount. They are claiming that the bonus I won on is defined as free monies. The description of free monies in their rules and regulations clearly states that free monies are bonus chips that DON'T require a deposit. The only way to claim a cash back bonus, the one that I won on, is to make a deposit and I've never received this bonus without one. They are claiming I can only cash out what is allowed for free monies which according to their definition in their rules and regulations, is the same as a no deposit bonus or free money coupon. This is only 10X the amount of the bonus chip. Since my last deposits totaled $110.00 my cashback chip was $11.00. Their support team finally admitted that my bonus was in fact a DEPOSIT BONUS and I have the email correspondence that states this. Again, their own rules state that free monies are bonuses that DON'T require a deposit. When I went to Live Chat to cut and paste the rules from their own website that support my claim and original withdrawal amount, she said that I should email support and then she disconnected me. They are also claiming that a deposit bonus is only played simultaneously with a deposit. This isn't always the case because I won on this same exact cash back bonus in the only other RTG casino I play and cashed out $1600.00. It is the same cash back bonus that is granted when the account goes to 0 (or under a dollar) and is associated with a necessary deposit in order to claim. I will gladly inform the mediator of the casino's name and supply proof of the cash back deposit bonus win if needed. It is the same bonus with the same rollover requirements in RTG software.
I've been a longtime depositing member of Inetbet and needless to say, this was unexpected. Especially when their own rules and regulations spell this out so clearly. I rarely claim any other kind of deposit bonuses and I am fully aware of their T & Cs. Had I won on free spins, my monthly manager bonus, or the new games free chip I would certainly be in agreement with the 10X the free chip max cashout. There is no way to claim the cash back bonus without a deposit because how would Customer Service or Live Chat know how to calculate the 10 percent? I would like to request a free chip of 10 percent...10 percent of what? Oh just whatever random number you feel like pulling out of the hat. It's absurd! Of course there has to be an associated deposit to define the bonuses percentage. My account history has a very long list of deposits for every single cash back bonus I have ever played...Am willing to submit the printout of my deposit history should you need to view for verification. Thanks in advance to the POGG for your time and consideration in these matters.
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