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iNetBet - Missing Cheque

Ruling

Resolved - Due to a payment processor error their was a delay with a batch of cheques being issued to players. iNetBet have resolved this issue and the player has now received their funds.

Read our iNetBet Casino Review.

Player's Complaint

I have been depositing at iNetBet for over a year never won until 4/14/2014 for a total of $300. It was the max I could withdraw. I fill out all the required documents for a paymycard transaction but they said can't be done so then they requested more documents and this went on for days. Then finally all appeared done and I was told they will send my a check. Well I have not gotten a check yet. In four days it will be a month. I think this is too long and I have been block from logging on to the casino. I have e-mails from the very beginning and will send them to you if want.

Also it is unfortunate that they don't have live support to chat.

just submitted a complaint about nonpayment for winning $300.00 and forgot to give information. below I cut and pasted a e-mail I just got;

Dear [EDIT],

Your Payout of $ 300.00 USD for Account ID [EDIT] has been processed. Method: Manual-CourierChk

We thank you for your continued business and are always available if you should have any questions.

Website: hxxp://www.inetbet.com

Email: support[@]inetbet.com

Phone:

Thank you for your patronage.

-The Staff at iNetBet Casino-

Read the casino review

4 Responses

User icon
ThePOGG
May 12, 2014

Hi nusolar - welcome to ThePOGG.com.

I'll get in contact with iNetBet now and see if I can find out what the problem is. I do know that they recently had a problem with a payment processor failing to issue a batch of cheques, so this may well be the case here.

Thanks.

ThePOGG

User icon
ThePOGG
May 12, 2014

Hi nusolar,

I've just heard back from iNetBet and it was as I'd suspected - your cheque was caught up in the issue I mentioned previously. The cheque has been reissued and you should receive a tracking number sometime this week.

I'll check in with iNetBet towards the end of the week to ensure this happens.

Thanks

ThePOGG

User icon
ThePOGG
May 16, 2014

Hi nusolar,

Can you confirm whether or not you've received your tracking number?

Thanks

ThePOGG

User icon
ThePOGG
May 19, 2014

nusolar has confirmed that they have now received payment. Thanks!

Before closing this complaint I would like to make a point to all players. Having discussed this situation with the manager at iNetBet, a factor in the player failing to receive responses to their emails was the approach and tone they took when dealing with support agents.

As frustrating as it can be dealing with online casinos, especially when things go wrong, it's almost never a good idea to direct your frustrations at the casino staff. Ultimately you're looking for these people to help you and as such it's almost universally a better idea to be respectful and polite. If circumstances arise where you feel you're being treated unfairly, do not get angry with the casino staff. Explain your point clearly and if this fails to resolve the issue, submit a complaint here.

Think of it this way, if a player is abusive, rude or threatening towards me during the discussion of a complaint, I'll simply close the complaint. I go to great lengths to help the genuine players who submit complaints to this site, but I draw the line where a player disrespects me. Casino staff are in exactly the same position. They do have a responsibility to engage with you, but if you make dealing with your issue unpleasant they'll do the minimum to help you rather than going the extra mile for a player who's been understanding and respectful.

ThePOGG

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Agreement

nusolar consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 12, 2014

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