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iNetBet - Wont pay

Ruling

Found for the Casino - We cannot recover money for you if you have played with and lost this money. You need to come to us before playing funds away if we're going to be able to help resolve an issue.

Read our iNetBet Casino Review.

Player's Complaint

Worst of the worst. Ive personally been foolish enough to deposit here regularly. They will claim fast payout, but when a payout is claimed they will decline it for a bogus reason, to entice a player to play down their winnings. Both of my nice winnings were declined, the first I had played a non allowed slot, only 5 were allowed yet all available, even though I had evidence of my chat prior to deposit where i specifically asked the rep for an all games bonus, which was confirmed by her words, good on all. When management finally got back to me, they confirmed the agent had made a "mistake" but it was my responsibility to have researched and would not accept, seriously. I began playing again, aware of their bonus tactics, and many deposits later requested $900 via BTC which the cashier accepted. Next day I received declined payout,due to no BTC withdrawal allowed even though  the rules say it does and I have used BTC  to deposit. When i disputed, I was told flat out they dont use this method for any player. Its the only way I accept withdrawals and they wouldnt budge. After no help from any department and no way too receive I eventually played down to zero. As i asked to have my account closed forever I was actually told I could NOW withdrawal using that method, the rep had made a mistake, as if that would be enough to get back my business. This was 3 weeks ago and have not gotten one reponse since, Ive even been blocked from chat. If this sounds like a fun way to spend your dime, go right ahead. But when it comes time to pay, they simply dont. they dont hold their own staff accountable to know the facts

Read the casino review

3 Responses

ThePOGG
June 28, 2018

Hi diceem777 - welcome to ThePOGG.com!

Before we go any further could your forward on all correspondence you've had with the operator about these issues to [email protected]?

Thanks,

ThePOGG

diceem777
June 28, 2018

I have sent you the requested correspondence that I believe gives cause for argument. Thanks

ThePOGG
July 2, 2018

Hi diceem777,

Firstly - with regard to the previous issue where you were told you could play games that were later considered a violation of terms and conditions, had you come to us with this issue at the time it is possible we could have assisted with this problem. If Customer Support directly gave you advice that led you to take actions that violated bonus terms that may give grounds to contest the confiscation depending on the details of the situation.

Unfortunately however there's nothing that we can do to help you with this current issue. While I understand that the information you've given about withdrawals may have been incorrect - though I suspect that withdrawals via BTC are only allowed if your last deposit was made via BTC - this information didn't result in your funds being lost. Your decision to play did. And if you had won while playing you would not be looking to return the funds, you'd be looking to sort out the withdrawal problems. There's simply no way we can recover money that you have already played away.

Sorry we could not be of more help!

ThePOGG

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Agreement

diceem777 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 28, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.