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InterCasino – Refusing to pay

Ruling

Found for the Casino - This player has not been honest about opening multiple accounts. Nevertheless their deposit has been returned.

Read our InterCasino Review.

Player's Complaint

So I set up an account at InterCasino.

Used all my correct details, however there was a typo in my date of birth. I deposited 200 pounds and turned it into 600, lost 100 so withdrew 500. Was asked to send all my documents off to prove it was me, sent all off and then had been told they are investigating me as I had an account before.

They let me set a new account up, used my same mobile number, address, postcode and now I have been told they may take all my winnings and will not refund me back the 200 pounds deposit I made !!!

It's an absolute joke! I was planning on taking my little Boy away with the money I won and to be told not only will my winnings be taken but they will not refund my deposit back !! Really really not happy.

They were happy to let me deposit, the money has come out of my bank account! If they new I had an account already which I didn't even realise then why the hell did they take my money in the first place!

I won that 500 fairly, and if they take that and don't even give me my deposit back I'll go crazy! It's an absolute joke

Read the casino review

5 Responses

ThePOGG
Sep 06, 2017

Hi jonnyrowland22 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

jonnyrowland22
Sep 06, 2017

I have heard from them today, I've opened multiple accounts although I wasn't aware of this.
Not only have they taken all my winnings they are refusing to pay me back my initial deposit which is the most frustrating part of it

jonnyrowland22
Sep 07, 2017

Any update? I want my money, [EDIT]

ThePOGG
Sep 07, 2017

Hi jonnyrowland22,

When we have an update for you regarding this claim we will notify you.

As clearly stated in both our terms of service and information for complainants we do not allow accusations of criminality until such time as we have verified them. I have edited your previous post and would ask that you respect our rules from this point on.

Thanks,

ThePOGG

ThePOGG
Sep 11, 2017

Hi jonnyrowland22,

I've spoken to InterCasino about this issue. It's not quite as straightforward as you've represented.

This account is actually your second account and was opened after you failed to provide KYC documentation for the first account. More than this though, it's not simply been a case of a typo in the date of birth field. In fact there were alterations in a significant number of fields.

In short, the second account was a breach of terms and conditions and there's clear indications that you went to some lengths to ensure that the data registered on the second account did not match that of the original so as to allow registration.

Nevertheless, InterCasino have agreed to return your deposits. This should be available for you to withdraw now.

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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