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Intercasino – wrong wagering

Ruling

Resolved - The player did not realise that different slots games contributed a different percentage to the wagering requirement. The issue has now been clarified.

Read our InterCasino Casino Review.

Player's Complaint

hello,

I played on InterCasino and I asked for my wagering. I do my wagering already complete an InterCasino say stils have wagering. I go in chat InterCasino say make investigation. I wait long time already every time InterCasino say yes we wait we wait when have answer we email you but they've not emailed. Say have 1800 wager I do say no have 1200 wagering. Can please help me InterCasino not help me. I ask can send me game I play so i can look my wagering say no cannot do for u can not show what u play. Can help me please?

email for intercasino = [EDIT] same username

Read the casino review

3 Responses

ThePOGG
Jan 14, 2014

Hi boeddhamonster - thanks for getting in contact.

I'll contact InterCasino just now and see what I can find out for you.

ThePOGG

ThePOGG
Jan 17, 2014

Hi boeddhamonster,

I've heard back from InterCasino who have explained that the issue seems to be that you played two different slots games that contribute different %s to the wagering requirement for your bonus. In other words, while the wagering on one of the slots games all counted, only a part of it on the other game counted.

They've told me that they will be contacting you shortly to explain how their game weightings work. Let me know if this clears the issue up.

ThePOGG

ThePOGG
Jan 24, 2014

Hi boeddhamonster,

Is it fair to conclude - given that I've not heard anything further from you - that InterCasino managed to clarify the wagering issue for you?

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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