Intertops - Winnings confiscated for transfering money
Found for the Player - Intertops have enforced a bonus term preventing players using funds already in their account from receiving bonuses to void a win. However they are choosing to ignore the same violation on previous deposits, and retaining losses.
This type of inconsistent enforcement of terms and conditions in a manner that financially benefits the operator is entirely unacceptable and has resulted in Intertops and their associated properties being moved to Not Recommended status.
Read our Intertops Casino Review.
Intertops casino sent me this email after I tried to withdraw from my account:
"This e-mail is to advise you that your pending withdrawal via Neteller for US$2500 has been declined as in checking your account the terms and conditions were not adhered to.
Rule and regulations:
2.3 If customers withdraw money from their account and then return it, they will not be eligible for a re-deposit bonus.
As a result of the above US$9100.95 has been deducted from your account as you are in violation of our terms and conditions (bonus was claimed on US$700 transfer to the casino which is not an actual deposit).
The practice of transferring winnings to the casino and claiming bonuses has been done on numerous occasions.
Should you require any further information or assistance, please feel free to contact us."
The rule 2.3 says that I am not eligible for a bonus if I withdraw and return the money. I did not withdraw. I had from before that were in the sportsbook and I transferred $700 to the casino and claimed a bonus. This however is not withdrawing and returning. There are many options in the cashier, one is transfer and another is withdraw. They are different. If I can't claim a bonus with a transfer then they should say that, or not give me the bonus.
I often leave money in my account to play with later and I only withdraw if I have a big win. They don't say anything to me about this when I lose. Only after I win. I think they are making up excuses to unfairly not pay me.
the casino review
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