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Interwetten - uses deposit to repay an open receivable from 02.2020

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Interwetten Review.

Player's Complaint

This Casino has as they say an open recepit against me from February 2020. They have send one Email noteworthy is here one time where there tell me. I never had a mail afterwards or even a blocking of my account. now, one and a half year later i made my first deposit after also playing and getting no deposit bonusses by this casino and my first deposit and also account was blocked instantly and they tell me now theyve used it for the old payment i still have to make. I cant remeber to be honest but this is so or so not the normal case. i dont understand why this casino hasnt blocked me before. this money was not to pay an old payment it was for playing. why not just letting me play and if i wn they could block the winnings for example but taking MY MONEY its not fair and cant be correct.

Read the casino review

4 Responses

User icon
thepogg
July 7, 2021

Hi Domlou9413 - welcome to ThePOGG.com!

You need to go back and check if a previous deposit was not removed from your payment method. If there has been such a failed deposit, but you still played the funds in the casino, the operator are within their rights to put this deposit towards the negative balance.

Let us know once you have checked this.

Thanks,

ThePOGG

User icon
thepogg
August 8, 2021

Hi Domlou9413,

Have you checked to confirm whether there was a previous failed deposit?

Thanks,

ThePOGG

User icon
thepogg
August 14, 2021

Hi Domlou9413,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
August 21, 2021

Hi Domlou9413,

If we haven't heard from you by Friday the 3rd of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Domlou9413 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • InterWetten
  • Malta Gaming Authority
  • Interwetten Gaming Ltd

July 5, 2021

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