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Jaak Casino - Confiscated funds
Ruling
Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.
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Player's Complaint
Deposited £1000 i then won £8,154 and I went to the live chat to ask when my winnings will be paid for them to tell me they’ve suspended my account due to having a sister site self exclusion, they accepted my documentation absolutely fine let me deposit. Prior to this. Can you help me many thank [EDIT] this happened on 22/08/2023
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Agreement
woohoo96 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
August 22, 2023
Hi stenye85 - welcome to ThePOGG.com!
Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.
You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.
Sorry we could not be of more help!
ThePOGG