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Jackpot City - Account closed

Ruling

Found for the Player - Despite our repeated efforts to contact Jackpot City to discuss this issue we have received no response whatsoever from the operator.

Read our Jackpot City Casino Review.

Player's Complaint

Good afternoon. I ask you to consider my complaint about the jackpotcity casino that blocked my account without explanation. I registered at this casino, verified my account with relevant documents. moreover, they paid me my first win of $ 1285 Canadian dollars when I won for the second time in a row 2200 they blocked my account. Please help me figure this out.

Read the casino review

2 Responses

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ThePOGG
January 7, 2020

Hi rr222rr - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
February 18, 2020

Hi rr222rr,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no response whatsoever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

RR222RR consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jackpot City
  • Malta Gaming Authority
  • Bayton Limited

January 7, 2020

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