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Jackpot City - Aloud to have 2 active accounts

Ruling

Found for the Player - Despite repeated efforts to discuss this issue with Jackpot City casino we have been unable to get any response from the operator.

Read our Jackpot City Casino Review.

Player's Complaint

I had one account open on jackpot city I had asked for it to be closed because the bonuses were not good and I had a gambling problem but then i was aloud to open another account using the same details the only detail that was different was the user name on. I had lost I think $10000 in a 3 day period I then the asked the casino why I was aloud to open another account I thought there system should of picked that up I tried to despute it with the casino and ask for the live chat transcript for both accounts in I was denied that right I was then told to contact eCogra as casino does not give out that information I have contacted eCogra a couple of time with no reply so this is my last resort

Read the casino review

6 Responses

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ThePOGG
November 28, 2016

Hi matt86 - welcome to ThePOGG.com!

At the time that you closed your first account were you explicit in telling the operator that you had a problem controlling your gambling?

I'll contact the operator and see what I can find out for you.

Thanks,

ThePOGG

User icon
matt86
November 28, 2016

I'm pretty sure I did that's why I asked for the live chat transcript just to be sure but they won't give it to me and I've contacted ecorga with no reply

User icon
ThePOGG
December 5, 2016

Hi matt86,

Have you had any email correspondence with Jackpot City at all?

Thanks,

ThePOGG

User icon
ThePOGG
December 12, 2016

Hi matt86,

Can you provide the email address you contacted Jackpot City on? We're having difficulty finding any email address to reach them on.

Thanks,

ThePOGG

User icon
ThePOGG
January 16, 2017

Hi matt86,

Unfortunately despite repeated attempts to contact the operator in question we had no response from them. At this stage we have no realistic expectation or receiving a response.

At this point all we can suggest you do is contact Jackpot City's regulator, the Malta Gaming Authority. You can find contact details for them here - http://thepogg.com/regulator/malta-gaming-authority/.

I'm sorry we couldn't be of more help,

ThePOGG

User icon
matt86
January 17, 2017

Could you recommend some things I should put in the email

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Agreement

matt86 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 28, 2016

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