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Jackpot City - bonus abuse

Ruling

Found for the Player - Despite our repeated efforts to contact Jackpot City to discuss this issue we have received no response whatsoever from the operator.

Read our Jackpot City Casino Review.

Player's Complaint

Jackpotcity casino are accusing me on violating the bonus terms. I didnt violate those terms and they didnt even inform me about that before I went to ask it from live chat. Live chat said that they will refund only the money that was deposited. [EDIT]

Read the casino review

2 Responses

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ThePOGG
April 16, 2020

Hi tupe20 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
May 8, 2020

Hi tupe20,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

tupe20 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jackpot City
  • Malta Gaming Authority
  • Bayton Limited

April 16, 2020

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