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Jackpot City - money was confiscated, it is not clear why


Found for the Player - Jackpot City has informed us that they will not cooperate with this service to manage player complaints.

Read our Jackpot City Casino Review.

Player's Complaint

Hi. did not understand at all what happened.

I made two deposits, sent the documents needed.

requested a withdrawal, did not withdraw for more than a month. In the chat they wrote "I'm sorry, I'm sorry, please wait." waited and a letter came

Please note that your account has been closed as per management’s discretion and your winnings have been confiscated in line with our terms and conditions.

1.2 Your Warranties participate at the Casino on an individual basis and for personal entertainment only (that is, Not in a professional sense or in concert with other Player(s) as part of a club, group, etc.)

10.17 Termination of Account

The Casino reserves the right to cancel the Your account for any reason whatsoever at any time without notice to You. Any balance in the Your account at the time of such cancellation will be credited to Your credit card and/or sent to the You by cheque. However, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a casino account in any of the following circumstances:

viii. If You have not played at the Casino on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other Player(s) as part of a club, group, etc.)

what? I made two small deposits to explore the casino, to test it.

what kind of professionalism? what club?

what are they talking about? absurd

Please help me figure it out.

Read the casino review

2 Responses

User icon
August 13, 2021

Hi ersshhow - welcome to!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
September 5, 2021

Hi ersshhow,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, eCOGRA.

Sorry we could not be of further help.


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ersshhow consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jackpot City
  • Malta Gaming Authority
  • Bayton Limited

August 12, 2021

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