– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

Jackpot City - Money withdrawn from my Debit card without my permission


Declined - Complaints relating to unauthorised payments taken from you are beyond the remit of this service and need to be investigated by the police.

Read our Jackpot City Casino Review.

Player's Complaint

On the 04/03/2019 money was taken out of my Debit card #2917 without my permission. I have a statement from my back giving me the details of the transaction they go as followed,

Bayton Ltd 2234_3 15


Bayton Ltd 2234_3 15


Bayton Ltd 2234_3 15


Could you please let me know where those deposit have gone too. I have also emailed a copy of my bank statement also on the 05/03/2019.

Read the casino review

1 Responses

March 12, 2019

Hi jgarland188 - welcome to!

Unfortunately there's nothing we can do to help you in this instance. If your claim is related to non-authorised transactions this is beyond the remit of this service. You need to contact your card provider and local police to address this issue.



Leave a Reply

You must be logged in to post a comment.


Jgarland188 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jackpot City
  • Malta Gaming Authority
  • Bayton Limited

March 12, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.