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Jackpot City – Take me off your calling list please

Ruling

Found for the Player - As has become standard for this group of operators, Jackpot City have offered no response what-so-ever to this complaint.

Read our Jackpot City Casino Review.

Player's Complaint

First, I've never gambled online before and thought I would try it out as I understand it is a fairly new thing in Canada and felt it would be safe.

I put $100 in the account with my credit and it was instantly matched by the casino, which at the time I thought was pretty cool.

Since then, I have been called everyday by the casino offering me different incentives to play again.

I have repeatedly requested to be taken off of their call lists, I was told I had to go online and change my preferences. I went to the site and cannot find anywhere where I can stop them from calling me. So, I went to online chat and explained what my issue was. The online chat agent told me that they would be changing the preferences for me.

That was last week sometime. I am STILL receiving calls from 1-613-656-6553 which says it is an Ottawa phone number.

At the very least I hope you can make them stop calling me.

Read the casino review

3 Responses

ThePOGG
Mar 09, 2018

Hi Rickygirl - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that both hold a negative review status and are routinely non-responsive to player complaints posted with this service. I'll try to contact the operator for you but you need to understand from the outset that the chances of us receiving a response are very low.

Thanks,

ThePOGG

Rickygirl
Mar 09, 2018

I'm curious why they "JackPot City Casino" do not have to comply with Canadian Business Regulations, as in the Do Not Call registry.

I tried to do a BB complaint and need their physical address, which of course, is not listed anywhere on their site.

But, they are calling me from a Canadian phone number

ThePOGG
Mar 30, 2018

Hi Rickygirl,

After repeated efforts to communicate with the operator about this issue we've received no response what-so-ever. Unfortunately this leaves us with no further options to pursue.

All we can recommend you do at this stage is contact either the Kahnawake Gaming Commission or the Malta Gaming Authority both of which regulate Jackpot City casino.

Sorry we could not be of further help!

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.