Jackpot City - Unauthorised Withdrawals from Visa Card

Ruling

Declined - Where a complaint relates to claims of payment fraud, this needs to be managed by the payment provider and the relevant legal authorities.

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Player's Complaint

I have noticed unauthorised amounts of $10.00 at a time being removed from my authorised Debit Visa Card that is registered on Jackpot City Casino and Ruby Fortune. The withdrawls say Bayton. Particularly on 10 Dec 2018 there were 9 x $10.00 transactions. I did not play on any casino on that day as I was traveling. I have since gone through my transactions and have noticed that there have been a number of other occasions where I have made a deposit and a second deposit is taken by Bayton over the past 2 - 3 Months. Around 26 October I used the online help with Jackpot City Casino as I had problems with my card. The support person asked for my three digit security number on the back of my card which I thought was unusual. This is not the first time I have had this problem with Jackpot City Casino. The same issue occurred back in late 2016 - early 2017. This was sortedout by my Bank ANZ. I have contacted the online support and have had a number of emails. The withdrawls I am disputing do not show on my any account I have that use Bayton and my dispute has not been resolved, there are communication barriers and no follow ups

Kind Regards

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