Jackpot City - Unfair practices
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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On Sunday feb 14 I opened an account and deposited 2000$. I played for many hours and was having some great wins when suddenly I’m booted off. I contact support and they informed me I had a closed account with a sister casino so they blocked me from this casino. The chat person told me I would be refunded my deposits. A few days to by, I hear nothing. I contacted them again, this time I’m told they have to review my account. And I won’t be getting refunded. The next day I contact them again. This time they tell me I’m getting my 1002$ withdrawal request. I ask about the other 850$ that was still in my account. I was told they were initiated a manual withdrawal for me. The next day I get a notification of 602$ withdrawal. I contact them again, this time they tell me I only am getting 600 becusse of a echeck not clearing, yet I didn’t use echecks to deposit. I used interact and all deposits went through. They tell me they will look into it. Now a week later, I hear nothing. Nothing about the remaining 850$. I feel they are doing anything to avoid payment or refund. I am demanding a refund of my deposits minus the 600 I did receive.
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Hi chloe84 - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 9th of April let us know and I'll contact the operator on your behalf.