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Jackpot City - Was not paid in full


Found for the Player - After repeated efforts to communicate with Jackpot City about this issue we have received no response what-so-ever.

Read our Jackpot City Casino Review.

Player's Complaint

I won massive amounts of money at jackpotcity I lost massive amounts of money at jackpotcity I had three separate withdrawals go past the pending point to where I could not reverse withdrawal them for a total of $385,000 Jackpot City he has paid me $157,000 and they're telling me that they have paid me in full that they don't owe me any more money When you go to the banking part they have no reference to my original withdrawals whatsoever all's you can find is the statements for the random amounts that they deposited into my accounts with the random dates that they were deposited when I first inquired about the money that was owed to me I was told that that they already gave me $157,000 and isn't that a lot of money I replied yes it is a lot of money but it still doesn't mean you don't owe me the rest I would surely disconnected from that conversation when you check the the histories of the different games that I played this one game in particular called Frontium there records show that I was never over $50,000 at any given time playing that game when I have screenshots mother other people do of me winning upwards of $385,000 and then losing $265,000 but yet now that existed apparently according to the records so yeah I guess my complaints just ring up his they owe me money if they're telling me that they paid me in full then where am I original withdrawals the saying 157000 withdrew $157,000 and they can't do that because it doesn't exist because they owe me $385,000 proof that

Read the casino review

2 Responses

User icon
February 26, 2019

Hi shane847 - welcome back!

Unfortunately you've chosen to play with an operator who are routinely non-responsive to complaints submitted to this service. We will try to contact the operator on your behalf, but the chance of a successful mediation are low.



User icon
March 15, 2019

Hi shane847,

Unfortunately after repeated efforts to discuss this issue with Jackpot City we've received no response what-so-ever from this operator. I have no reasonable expectation of this changing in the foreseeable future.

All I can suggest at this point is that you contact the operator's ADR eCOGRA.

Sorry we could not be of more help!


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Shane847 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jackpot City
  • Malta Gaming Authority
  • Bayton Limited

February 26, 2019

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