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Jackpot City - Winnings Not Paid Out


Found for the Player - As has become standard for this group of operators Jackpot City Casino have offered no response to this complaint what-so-ever.

Read our Jackpot City Casino Review.

Player's Complaint

On May 05 2019 I deposited $20 CAD onto my account on Jackpot City, using CitadelDirect payment method. On May 09 2019 I cashed out $1000 CAD winnings. From May 09-May 13, I submitted all my proof of ID, and proof of address documents, and was emailing a representative from the Operations Department back and forth during this time. Eventually all of my documents were approved, and on May 13 I received an email stating, "The funds will be released today, Once paid, it usually takes 3-7 working days to reflect". This is now EIGHT days after the original deposit was made. On the 7th working day, (the 24th of May) I logged into my account, and chatted in to the representative via Live Chat and was told that my winnings have been confiscated due to the fact that my ORIGINAL $20 deposit didn't clear. Which isn't true, I have sent them my banking to show them that the moneys came out of my account, cleared on the 6th of May, and they are telling me that isn't good enough, fighting me at every turn, just trying to come up with any reason to not pay me. I also looked on my statements for my deposits, and the $20 deposit is listed as "approved transactions" even! I need this money. Please Help.

Read the casino review

2 Responses

User icon
May 27, 2019

Hi lipsss699 - welcome to!

Unfortunately you've chosen to play with a group that is both negatively listed with this service and routinely non-responsive to complaints posted here. While I will try to discuss this issue with the operator for you, the chances of a successful mediation are low.



User icon
June 25, 2019

Hi lipsss699,

Unfortunately after repeated efforts to discuss this issue with Jackpot City we have received no response what-so-ever. At this juncture I have no reasonable expectation of this changing.

All I can suggest you try now is contacting the operator's ADR eCOGRA.


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lipsss699 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jackpot City
  • Malta Gaming Authority
  • Bayton Limited

May 27, 2019

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