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Jackpot Joy - responsible gambling

Ruling

Found for the Player - As has become standard from the GameSys group of operators, Jackpot Joy refused to discuss this complaint with us.

Player's Complaint

i am a problem gambler and was able to open too accounts with jackpot joy one of which i did request to take a break and was able to open a new account in the mean time i deposited alot of money in that time i asked for there help in refunded my money before self excluding as i am left with no money dont feel like they have helped at all.

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4 Responses

ThePOGG
March 1, 2019

Hi problem19 - welcome back!

Did you change the details you registered the second account with?

Thanks,

ThePOGG

problem19
March 1, 2019

i just made a new username i can not remember if my adress details were the same but i did use a differant email both similar email addresses

ThePOGG
March 4, 2019

Hi problem19,

I'll contact the operator but I need to be clear that if you have changed your registration details, resulting in your second account not being detected by automated systems, there will be nothing we can do to help you.

Thanks,

ThePOGG

ThePOGG
April 5, 2019

Hi problem19,

We've spoken to Jackpot Joy and unfortunately they have informed us that they will not cooperate with us in the management of this, or any, player issues.

At this stage all we can recommend you do is take your complaint to Jackpot Joy's ADR eCOGRA.

Sorry we could not be of further help!

ThePOGG

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Agreement

problem19 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jackpot Joy

March 1, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.