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Found for the Player - Despite our repeated efforts to contact Jackpot Villa to discuss this issue we have received no response whatsoever from the operator.
Read our Jackpot Villa Casino Review.
I deposited 350GBP in a series of smaller deposits and won 450GBP.
After stringing me along with excuses for weeks they finally tell me they have paid my withdrawal. I wait a couple more weeks and still nothing arrives, so I decided to use their live chat to get help.
All the live chat will say is "its been paid" but provide no proof at all and will not respond to my emails for support.
They have now suspended my account and blocked my IP address from live chat.
Having done some research i can see that they are using a Ltd company name that is showing as "dissolved" at companies house. Also all deposits are made to Lagos, Nigeria and a currency change fee is charged!!
[EDIT]
I have screenshots of the payout on the slot machine, all deposits and all chats if that would help my claim.
I should have properly researched before playing at jackpotvilla, but it didn't look like a scam to the untrained eye. It's only after delving deeper and listening to their excuses for why my withdrawal was taking so long that I began to realise.
I have looked here and can't see any other reviews of jackpot villa listed currently, but I cant be the only one they have conned out of their money.
Hi dazzuko,
Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.
Sorry we could not be of further help.
ThePOGG
dazzuko consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 19, 2021
The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.
Disclaimer:
The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.
Hi dazzuko - welcome to ThePOGG.com!
As a UK citizen you should only be playing with operators that hold a UKGC license. Jackpot Villa do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG