Jackpot Village - Taking advantage of my problem
Found for the Casino - After reviewing this issue we can see no grounds to conclude that the questioned self-exclusion would have carried over to other properties.
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Hello. I am making complaint about jackpot village casino. Before I closed my account in Casimba first. I told them about my gambling problem and that I want my account in Casimba and all sister casinos to be closed. Then i still managed few months later to open account in Fruity Casa, wich is the same owner/sister casino of white hat gaming. I asked them to refund my money because I managed to open again account on their license even they told me I can not open account in any sister casinos in white hat gaming for next 5 years. Okay Fruity casa did not give my deposits back and they told me this time its not possible for me to open any accounts in white hat gaming. And i didnt even try because I hate that casino. Now after almost 6months I have been working on my problem and I decided to open a new account in this new casino jackpotvillage. I deposit almost 3000euros and i was thkinng why the agents on the chat sound so famkliar. And I saw it was whitehat gaming. So then I again asked to close my account and told them to refund my deposits, because it is not fair that I managed without gambling problem again opening account there and making my healt go worse again.
So I am only asking to refund my deposits that i was not supposed to be able to make in a first place. If they tell me that I can not open anymore accounts in white hat gaming sites I believe them, they told me this time in jackpot village exact same thing. Next 5 years I can not open.
Plus I asked them to send me chat with fruitycasa and casimba, but they told me they will not send them, even i got emaim from the department saying that they are aware of my old chat conversations with fruity casa and casimba. I only want to close my way to make new account on whitehatgaming and my deposits back that I managed to deposit. Please help
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