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Jellybean - Not paying out winnings

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Jellybean Casino Review.

Player's Complaint

not paying the winnings.

Hi [EDIT],

The withdrawal request for €550 was successfully submitted.

Reference 2990135

(Keep this reference number for future enquiries)

Please be sure to read the Withdrawal Policy

available here

It is possible to cancel the withdrawal request before approval by going to the My account and the Withdrawal Tab.

Feel free to contact our Support 24/7 if you have any questions.

Dear [EDIT],

and the next day they let me know that I haven't screwed anything and I get this email

As part of our regular withdrawal review process, we have seen that the terms and conditions of the bonus you received were not met.

The Bonus Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met. (You may review the Bonus Terms and Conditions by clicking the Bonus Terms

Read the casino review

5 Responses

ThePOGG
April 29, 2020

Hi pelite45 - welcome to ThePOGG.com!

Did you place bets greater than 30% of the bonus you received while playing with this bonus?

Thanks,

ThePOGG

pelite45
April 30, 2020

Hello, this is complete nonsense, they Jellybean gave me a bonus of 10 euros and the maximum bet I played was 1.20 euros per move.

pelite45
April 30, 2020

By the way, I only play one game called Stampede.

pelite45
May 10, 2020

Hello / I want to know what's going on ?? you are employed.???, please give an answer ... Jelly bean did not pay 550 euros ....

ThePOGG
May 12, 2020

Hi pelite45,

We've reviewed your account history with Jellybean casino. On the 24th of April at 12:36 server time you were awarded a 10 credit No Deposit bonus. This came with a 99xbonus wagering requirement (990). You started playing on the 27th of April at 18:38 server time on Stampede. At 19:46 server time, after completing a total of 313.20 of your wagering requirement, you increased your wager to 6 credits per spin. This violated the maximum allowed bet term (30% of the bonus). That being the case sadly there is nothing we can do to help you.

ThePOGG

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Agreement

pelite45 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jellybean
  • Curacao eGaming
  • Topia Solutions N.V.

April 29, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.