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Jetbull - Casino long checks the documents

Ruling

Resolved - After a delay due to enhanced verification procedures, but Jetbull Casino and the submitting complainant have confirmed this issue is resolved.

Read our Jetbull Casino Review.

Player's Complaint

Hello, I sent a request for withdrawal of funds on September 4. I checked terms of use of JetBull attentively. I understand that casino can carry out an additional check of my account. I sent all necessary documents. I did not find information about time of check in terms therefore I have some questions. I sent my questions to the casino, but I get the same answers, "The documents are still being checked."

1. Can I know the reason of additional check?

2. How long will you check my account? What is check stage now?

3. What are additional documents I should to provide to accelerate check? I am ready to cooperate to accelerate process.

I am well competent with my rights as consumer of services. I consider that the operator with good reputation have to carry out check in short time. My check lasts more than 1 month. I ask to deal with my problem as soon as possible.

Respectfully, [EDIT].

Read the casino review

4 Responses

ThePOGG
October 7, 2019

Hi santaluch - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
October 8, 2019

Hi santaluch,

Jetbull inform us that your account is now verified and that you can withdraw your funds at your convenience.

Could you please place a withdrawal and let us know when you receive your funds?

Thanks,

ThePOGG

SantaLuch
October 9, 2019

Thanks. You've been very helpful. She gave me my money. You can close the conflict.

ThePOGG
October 11, 2019

Hi SantaLuch,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

SantaLuch consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • JetBull
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • EveryMatrix Software Ltd

October 7, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.