Jetbull - EveryMatrix Failed to Self-exclude accounts
Resolved - After an extended conversation with EveryMatrix, the platform provider have agreed there was an issue in the management of this player and refunded deposits.
Read our Jetbull Casino Review.
Hi The POGG
I would be most grateful for your advice regarding an ongoing dispute I have had with EveryMatrix.
As the evidence below shows I was able to open several accounts with EveryMatrix casinos. These accounts were all self-excluded by myself. EveryMatrix do not dispute errors in my details as they were all correct. They claim that accounts were not blocked due to account details only being checked when a withdrawal was attempted- which I never did as than I did not realise I was developing a serious gambling problem.
These accounts were opened when I first started to Gambling - at this stage I did not know or understand anything about gambling licences etc and simply choose everyMatrix casinos because I liked the layout - as it was familiar and many other operators who I self-excluded from at that stage blocked accounts being opened apart from EveryMatrix- I do understand a little more about the world of online gambling and think that EveryMatrix should have blocked these accounts.
In fact there were accounts still opened after I requested a self-exclusion. I self-excluded with Next casino on the 30:03:2015 and was still able to gamble at Casino Cruise until I self-excluded on the 25:04:15 - I have found EveryMatrix unbearable to deal with and the situation has really left me feeling powerless and taken advantage of - I just cant shake of the fact EveryMatrix is treating me like this because they think they can.
Maybe I am wrong and everymatrix are right - But I have noticed several online complaints similar to myself in which EveryMatrix has refunded the person. I did not really want to take the action of writing a public review - but feel EveryMatrix is only refunding people who take this step. I would also like to add - that obtaining the information from EveryMatrix has taken years - they have deliberately provided incorrect information - until I went through all my emails and sent them the evidence I had more accounts with them than they were admitting too.
Please let me know if you require anymore evidence - I have a lot of emails which were sent before this email which did not include all accounts held and records of the live chat - requesting self-exclusion several times - but feel this email provides the most evidence.
Just last week EveryMatrix sent me an email stating they were tranferring an account I held with a casino under the white licence (due to close) to Jetbull. I informed them of the error and I didnt even get a sorry- this email left unable to think of anything only gambling and resulted in a relaps. I dont think this is right considering the ongoing discussions I have had with EveryMatrix - they are very much aware that about my battle with gambling addiction- I find it hard to believe this email was sent in error.
The situation has really left me feeling drained. I would really appreciate your opinion on this matter.
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