Jetbull - Refund request
Resolved - Both the submitting complainant and Jetbull Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Jetbull Casino Review.
I am writing to you because I have a problem with the site Jetbull.com and I demand a refund in the amount of 1850€.
The reason for the refund is that the casino claims not to have received any emails from me. I wrote an email right after I created my account asking for limit setting as I have a problem with gambling and want to set my own limits.
However, I have not received any response here. Then I gambled away 1850€ within a few hours, so I contacted the casino again.
I asked for account closure and requested a refund as I wanted to set limits, which was ignored by the casino and as every casino has to offer early gambling addiction detection according to § 6i of the State Gambling Treaty, which was not the case here either.
The casino did not respond for almost 2 weeks until I turned to the live chat and asked why my account is still open, why I still get emails and bonus offers. Live chat told me that they supposedly did not receive my emails. So I sent a mail from another email account which arrived directly. So I assume that the casino overlooked my mail and when I asked in the live chat, you then noticed that you should have blocked my account long ago.
I have already contacted you once, as I am addicted to gambling, but am looking for a way to fight it myself. But if then the casinos do not respond to my requests and do not set limits or block my account, they are acting grossly negligent here.
So I demand 1850€ back from Jetbull.com, because they were grossly negligent with my gambling addiction and I contacted the casino early to limit my gambling behavior and the casino ignored my request.
the casino review
Leave a Reply
You must be
to post a comment.