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Jetbull - Withdrawals delays

Ruling

Resolved - After and extended delay due to payment processor issues, the player has confirmed they've received their full payment from Jetbull casino.

Read our Jetbull Casino Review.

Player's Complaint

Hi

Jetbull.com confirmed me that they have processed all my withdrawals request by me on the 07/07/2016 and stated I will receive my money within 3-5 working days. Unfortunately today's is the 15/07/2016 I still did not received my money.

Today I have chatted via their live chat and still they are giving me excuse like their payment providers got issues therefore they can not tell me when I will receive my money.

My account is overdrawn and I am getting charged.

I relied on my winnings and spent money and gambled from my credit card and used all my overdrafts knowing I will get my winnings within 3-5 working days.

When I chat via jetbull.com live chat they can not say when I will receive my money ... From the last three days all they says I should receive it later on today... Same tomorrow .. And follows....

Iam really stressed out and I hope you can speak to them to pay my money as an urgency or they will be liable for my bank charges and soon I will be approaching a solicitor with the view of court proceedings against jetbull.com, they will be liable for all legal cost and compensate me for stress and time.

Thank you for you help.

Thank you very much

Read the casino review

4 Responses

User icon
ThePOGG
July 16, 2016

Hi mdhoque1001 - welcome to ThePOGG.com!

Before we can do anything to help you I need you to provide me with the username and email address you use at Jetbull casino.

Thanks,

ThePOGG

User icon
ThePOGG
July 22, 2016

Hi mdhoque1001,

I've had a response from Jetbull apologising for the delay and explaining that the current situation is outside of their control. Jetbull use WorldPay as their payment processor and have pointed me to this statement from WorldPay:

https://twitter.com/Worldpay?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Apparently this issue has now been resolved and WorldPay are working as fast as they can through the backlog of payments they need to process. As such I would hope that you'll receive your funds in the near future.

Thanks,

ThePOGG

User icon
ThePOGG
July 27, 2016

Hi mdhoque1001,

Can you confirm if you've received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
August 9, 2016

Hi mdhoque1001,

Can you confirm that you've received your final payment? I've been chasing this with Jetbull but have been unable to get a response since the start of August.

Thanks,

ThePOGG

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Agreement

mdhoque1001 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 16, 2016

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